REFUND POLICY

Refund Policy

Last updated: October 7, 2026

This policy applies to recurring website maintenance and support services purchased from Site Support Care.

Before service begins

If you purchase a plan in error and contact us before maintenance work or onboarding work has begun, you may request cancellation and a refund of that payment.

After service begins

Once maintenance or onboarding work has begun, fees for the current service period are generally non-refundable because service capacity and work are provided for that billing period. We will review exceptions for duplicate charges, confirmed billing errors, service not provided, or where a refund is required by applicable law.

How to request a refund

Email [email protected] with your name, website URL, the charge you are asking us to review and the reason for the request. We may request information reasonably needed to identify the payment.

Approved refunds

Approved refunds are returned to the original payment method when available. The time for the refund to appear is determined by the payment provider and the customer's bank or card issuer.

Billing concerns and disputes

If you do not recognize a charge or believe a charge is incorrect, contact [email protected] so we can investigate promptly. This policy does not limit any rights that cannot legally be limited.