SERVICE DELIVERY

Service Delivery Policy

Last updated: October 7, 2026

Site Support Care provides digital website maintenance and support services. No physical goods are shipped.

When service starts

Onboarding begins after the customer has completed enrollment and provided the website URL, platform information and access reasonably required for the selected plan.

How service is delivered

Services are delivered remotely. Depending on the selected plan, work may include WordPress core, theme and plugin updates, backups, uptime monitoring, security checks, performance checks, minor content updates, WooCommerce maintenance and email support.

Response targets

The response target shown for each plan is a service target for support communications, not a guarantee that every technical issue will be fully resolved within that period. Resolution time depends on the issue, hosting environment, third-party software and customer access.

Customer access and delays

If required information, access or approvals are not provided, onboarding or maintenance work may be delayed until the customer supplies what is needed.

Out-of-scope requests

Requests outside the selected plan may be declined or quoted separately. We will not begin separately billed work without customer approval.

Questions

For service-delivery questions, contact [email protected].